SERVICE QUALITY MANAGEMENT

1. SERVICES CURRENTLY PROVIDED BY VTC DIGICOM

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2. TECHNICAL REGULATIONS AND STANDARDS APPLICABLE TO EACH SERVICE UNDER THE LIST OF PRODUCTS SUBJECT TO ANNOUNCEMENT OF TELECOMMUNICATIONS SERVICE QUALITY.

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3. DOSSIERS ON ANNOUNCEMENT OF QUALITY OF TELECOMMUNICATIONS SERVICES CURRENTLY PROVIDED BY VTC DIGICOM

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4. PERIODIC REPORT ON THE QUALITY OF TELECOMMUNICATIONS SERVICES IMPLEMENTED BY VTC DIGICOM

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5. RESULTS OF PERIODIC SELF-INSPECTION ON QUALITY OF TELECOMMUNICATIONS SERVICES AND RESULTS OF SELF-MEASUREMENT OF QUALITY INDICATORS FOR EACH SERVICE OUT OF TELECOMMUNICATIONS SERVICES UNDER THE LIST SUBJECT TO QUALITY MANAGEMENT.

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6. ADDRESS DETAILS AND TELEPHONE NUMBER FOR RECEIPT AND SETTLEMENT OF CUSTOMERS’ COMPLAINTS.

      Ha Noi Office

• Address: 18th Floor, VTC Building, 23 Lac Trung, Hai Ba Trung District, Hanoi, Vietnam.
• Phone: +84 24 44501901
• Fax: +84 24 36364701

      Da Nang Office

• Address: 62 Vo Van Tan, Thanh Khe District, Da Nang city.
• Phone: +84 236 44503368
• Fax: +84 236 3896459

      Ho Chi Minh City Office

• Address: 4th Floor, No. 88A-B Tran Huy Lieu, 15 Ward, Phu Nhuan District, Ho Chi Minh City.
• Phone: +84 28 44501908
• Fax: +84 28 39974281

7. PROCESS FOR RECEIPT AND SETTLEMENT OF CUSTOMERS’ COMPLAINTS.

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8. CUSTOMER SUPPORT INFORMATION.

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